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Broadband Only Active Landline Required. Sign Up Online. Cancellation fees may apply if a customer moves a month contract to a month to month contract. Plan pricing or inclusions may differ if your service is connected outside of Optus network areas. Calls charged in one-minute increments. You must preselect Optus as both your local and long-distance carrier. General: Offer available to credit approved customers. Optus is required by law to confirm your NBN service is working.
We may not be able to confirm this if you do not use the modem that Optus supplies you. You need to tell Optus of any issues you have with your NBN service before we can rectify them.
Billing will be activated once we confirm your service is nbn operational. To set-up direct debit go to optus. Payment processing fee: If you pay by BPay savings or direct debit from a bank account or credit card, there are no processing fees. For details go to optus.
For online billing or to request an email bill go to optus. International call rates: can be found at optus. Other rates are available at optus. You must pre-select Optus as both your local and long distance carrier. Cancellation: If you cancel your service s within the committed term, you may be charged a cancellation fee. If you cancel or port a service away, any remaining services in the plan will automatically cancel. For example, if you cancel or port your telephone service, your internet and Fetch will automatically cancel.
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Serviceability: Unfortunately, we cannot guarantee connection until we successfully install your service. We do not offer Priority Assistance. A provider who does is Telstra. We do not support battery back-up functionality for nbn services. Fetch: Fetch use requires an active fixed broadband internet connection with a download speed of at least 3. To receive free-to-air TV service an external antenna connection is required.
Fetch is for personal viewing in Australia only and must not be used for commercial use. If you are purchasing an Optus broadband service with Fetch included, delivery of the Fetch set top box may take longer than the activation of the internet service. Buying content gives you a non-transferable right to use that content, provided you maintain your Fetch service.
Fetch set top box : Optus owns the set top box, and you must return it following cancellation of the service. Fees apply for late return or damage to the set top box. You may only use the recording functionality of the service for viewing programs at your nominated home address at a more convenient time. Fetch Multiroom : services available to new or existing Fixed broadband or Postpaid Mobile customers on selected plans in selected homes only.
Fetch requires an active fixed Internet connection and download speed of at least 3. Maximum three Fetch STBs per household. Content quality can be affected by equipment content location, network congestion. Other data usage such as downloads, and uploads associated with software updates, applications, games or the downloading of content via Free-To-Air catch up services and YouTube will not be zero-rated.
This may result in your broadband service being throttled if you are very close to your data limit if applicable. If you connect your Fetch set-top box to any other broadband service apart from an Optus fixed broadband service, all data usage will be charged, and those charges will depend on your broadband service provider and plan.
Buying TV and Movie content provides you with a non-transferable right to use the content, provided you maintain your Fetch service. If you cancel your Fetch service, you will lose any purchased content. Fetch Channels: All channel packs are month to month and can be added or removed via the Fetch set top box. Billing for channels is taken in advance for 1 month. No refunds if cancelling or changing within billing period. Access remains active for deselected channel packs until end of billing period.
Calling bolt ons and speed: Calling bolt ons and speed packs are month to month and can be changed at any time. Changes to service will take place hours after the change is requested. Charges for the bolt-on will be pro-rated so customers will only be charged until the date it is cancelled and they may receive a prorated credit for any amounts paid in advance.
click Optus Sport: Personal viewing in Australia only. Content and features vary by device and sport. Sport coverage is available as long as you remain on an eligible plan and Optus has the rights. Optus Sport is a month-to-month subscription, which will continue until you cancel your subscription, or you move to an ineligible plan. Netflix is a trademark of Netflix, Inc. More information at netflix. Stan is provided by Stan Entertainment Pty Ltd. Stan streaming subscription required. More information at stan. The Optus Fair Go Policy applies to all offers and inclusions. Select a plan.